Your First Visit

What to Expect

For new patients, the first step is a careful examination of your mouth. After that, we will talk about what you hope to achieve. This will involve planning a method of handling your current problems and avoiding future ones. Of course, if you have an emergency, just tell our front office administrator and we will see that you get immediate attention.

You can now complete paperwork online: New Patient Form.

What happens during my initial dental exam?

We believe that a thorough examination is essential for us to be able to make an accurate diagnosis of your dental health. This examination includes asking you about your medical and dental history, performing an oral cancer screening, checking periodontal health, assessing for TMJ, recording and photographing nuances in your mouth and taking digital X-Rays of what we cannot see with our eyes alone.

We reserve one hour for a complete adult new patient examination. Since adults present a wide range of periodontal needs, there is no way for us to know in advance how much time to allow for a hygienist to perform a dental prophylaxis at the initial examination appointment.

A child’s initial examination usually involves a health history, any previous dental history, a visual inspection, X-Rays, a cleaning, and a fluoride treatment. Every attempt is made to make a child’s first appointment as pleasant as possible. Some children are not ready for all parts of the initial examination. We attempt to proceed at a pace comfortable for the child and perform only those parts for which the child is ready. The emotional mood of a child’s first dental experience often lasts a lifetime. We want that experience to be a pleasant one.

What is a diagnosis appointment?

After your doctor has had a chance to carefully study the information gathered during your examination appointment, you will be able to discuss with him or her what has been found and what treatment may be recommended, if any. Corresponding fees would also be discussed during your diagnosis appointment.One of our front office administrators will work with you to help you take care of your account as conveniently as possible.

How do your fees compare?

We base our fees on a number of factors, including the time the treatment takes, the difficulty of the treatment, the expense of the materials and lab fees involved, and the expertise required by the doctors and staff to perform the treatment. Drs. Hoover and Yanda have mastered extra training beyond dental school so that they could become proficient in areas of dentistry that many general practitioners need to refer to specialists. They, and our entire staff, continue to take post-graduate courses to keep up with new advances in dentistry We use the latest, state-of-the-art materials and equipment to provide our patients with the best of modern dentistry. We are certain that you can find dentists who are cheaper and who are more expensive, but we know you will have a hard time finding ones that are better.

What is your protocol with dental insurance?

Many of our patients have dental insurance and we have worked with most of the plans in our area. Dental insurance helps many people afford the quality dental services we offer. Dental plans do vary widely and the coverage is only as good as the policy purchased by your employer. Dental insurance should be viewed as an aid in obtaining optimal dental services. Rarely does it pay for entire fees. If you are fortunate enough to have dental insurance, we will do all we can to help interpret your policy and to maximize your benefits.

We ask that you please bring in your dental insurance information to your first appointment. We will gladly research your particular insurance policy benefits and inform you of them prior to contracting treatment. We will then file your insurance claims for you either online or by mailing it to your insurance company for payment. We ask that you assume responsibility for any deductible expenses and those costs that are not covered by your policy as treatment is rendered. For your convenience, we offer the payment options of Master Card, Visa, Discover, American Express and Care Credit.

Will I be seen at my appointed time?

We take pride in our ability to see most everyone at their appointed time. Patients who arrive on time for their appointments help us stay on schedule. We respect our patients’ time by trying to stay on schedule and we expect our patients to do the same for us by arriving on time. Unfortunately, emergencies and unexpected problems can and do arise. Those may upset our pre-determined schedule. When these occasional instances occur, we attempt to contact the next scheduled patients so they can either come in a little later or reschedule their appointment. If you have already left for our office, when you arrive, we will tell you if we are running behind and let you decide whether a brief wait or a reschedule would be better for you. While this does not happen very often, we appreciate your patience when it does.

When we schedule an appointment, we will tell you how much time we have reserved for you, so that you will know how long your visit will be. Should it become necessary for you to change your appointment, please let us know as soon as possible so we can schedule someone else. A minimum 24 hours notice is required to avoid a broken appointment fee.We confirm appointments two weeks and then again two days prior to appointments via text messages, emails and phone calls, which ever method or methods you prefer. If you have any questions about the time or date of your appointment, please call us. Generally, appointments are scheduled between 8:00 a.m. and 5:00 p.m. Monday-Friday. We do offer extended office hours on Tuesdays and Thursdays for those people who need added flexibility.

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